Expiring Reward Points Scam

A web page uses the name and logo of a company you know, such as your mobile network or a fuel brand, and says you have loyalty or reward points waiting. It warns that the points will expire soon and offers gifts if you redeem them now. To check your balance, it asks you to enter your mobile number. The page is not run by the company it names and sits on a new web address that has nothing to do with that company.

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Expiring Reward Points Scam example

How this scam works

  1. 1

    Step 1: You open a link or page that uses a familiar company's name and logo and says you have reward points waiting.

  2. 2

    Step 2: The page says the points will expire soon and offers gifts or special offers if you redeem them now.

  3. 3

    Step 3: To see your points balance, the page asks you to type in your mobile number and press Continue.

  4. 4

    Step 4: The page is on a new web address that does not belong to the company, so the number and anything else you enter go to the people running the page.

✓ Do this

  • Check any points or rewards in the company's official app, or on its website typed in yourself.
  • Contact the company through the customer service number on its official website or your bill if you are unsure.
  • Report the link on the platform or app where you received it, then delete it.
  • If you entered your number and then get a code by text, do not share the code with anyone.

✗ Avoid this

  • Do not enter your phone number, codes or card details on a reward page you reached from a link.
  • Do not trust a page because it shows the company's logo, adverts or menus.
  • Do not rush because the page says your points are about to expire.

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