Fake Online Shop Refund Form Scam

A web page using the name of an online shop or marketplace says you can request a refund, get your balance back or have an order sent again. It looks like a help or refund form and lists familiar payment methods and e-wallets. The form asks for details such as the refund amount, a sign-in, or your payment information. The page is not run by the shop, it is usually hosted on a free website service, and what you type goes to the people behind it.

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Fake Online Shop Refund Form Scam example

How this scam works

  1. 1

    Step 1: You open a link to a page that uses an online shop's or marketplace's name and says it handles refunds or order problems.

  2. 2

    Step 2: The page shows a refund or redelivery form and lists payment methods, banks or e-wallets you may have used.

  3. 3

    Step 3: It asks you to fill in details, such as how much money you want back, or to sign in with an account.

  4. 4

    Step 4: The page says the money will arrive quickly and may give a WhatsApp number for help, which leads to the people running the page instead of the shop.

  5. 5

    Step 5: What you type is sent to the people behind the page, for example through a Telegram bot, not to the shop.

✓ Do this

  • Check refunds and orders only in the shop's own app or by typing the shop's address yourself.
  • Contact the shop through the help section inside its app, not through a phone or WhatsApp number on a page you were sent.
  • If you already signed in or entered payment details on such a page, change your password and tell your bank or e-wallet provider.

✗ Avoid this

  • Do not fill in a refund form on a website you reached from a message or a social media post.
  • Do not trust a refund page because it lists the payment methods you use or shows the shop's name.
  • Do not share a code sent to your phone with anyone who says they are processing your refund.

Other scams in Refund / Invoice Bait

Other documented patterns in this category.

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