investigatingBrand: Venmo

WatchOut for fake Venmo security calls asking for your reset code

If you get a Venmo code you did not ask for and then an automated call says to press 1 if it wasn't you, hang up, because Venmo will never ask you for that code.

A genuine Venmo text warning never to share a security code. The code is covered. The scam is the phone call that asks for this legitimate code.
This is a real Venmo security-code text, not a fake message. The scam call asks you to hand over that code. Hang up.

Documented in the archive

This alert matches a scam pattern with more examples and warning signs.

What to do

  • Hang up. Do not press 1.
  • Do not read the code aloud, type it into the keypad, or send it to anyone who contacts you.
  • Open the Venmo app yourself. Do not use a phone number or link from the call.
  • In the Venmo app, change your password and remove any remembered devices you do not recognize.
  • If you already shared the code, contact Venmo support from inside the app: open Me, then Settings, then Get Help, then Chat With Us, and ask for an agent.

What this alert does not establish

  • This warning is based on one direct report. It does not say how many people received the call, whether anyone lost money, or when the calls started.
  • No scam phone number or website is listed, because none was shown.
  • The picture is a real Venmo security-code text. The code is covered. The text itself is not the scam.
  • The message time says Today. That is not a calendar date, so this alert does not give a first-seen date.
  • Callers may use different words. Venmo's login guidance still applies: Venmo will never ask for the six-digit code on a phone call.

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