Booking.com Host Reservation Change Scam

Scammers target property owners, hosts, and managers who list on Booking.com. The message claims a guest wants to change or extend a stay and pressures the host to confirm quickly so they do not lose the booking. The link usually leads to a fake Booking.com sign-in or approval page designed to steal account credentials or take over the host account.

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Primary example

How this scam works

  1. 1

    Step 1: A host receives an email or message that looks like it came from Booking.com about a guest reservation.

  2. 2

    Step 2: The message says the guest wants to change dates, extend the stay, or make another booking-related update.

  3. 3

    Step 3: It creates urgency by warning that the guest may cancel unless the host responds right away.

  4. 4

    Step 4: The host is pushed to click a button that appears to open Booking.com and confirm the request.

  5. 5

    Step 5: The link can lead to a fake Booking.com page that steals login details or access to the host account.

✓ Do this

  • Log in to Booking.com directly from your normal browser bookmark or app to check whether the request is real.
  • Turn on strong two-factor authentication and review your account for unfamiliar logins or changes.
  • Contact Booking.com support through the official partner dashboard if you are unsure whether a reservation request is genuine.

✗ Avoid this

  • Do not click links in unexpected reservation-change emails, even if the branding looks real.
  • Do not enter your Booking.com login details on pages you reached from email buttons.
  • Do not rush because of warnings that a guest will cancel unless you act immediately.

Quick tip: Verify independently

Don’t call numbers or click links in unexpected messages. Go directly to the company’s official site or app and contact support from there.

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