This is a version of Printer Remote Support Scam.
Canon printer support page on myprinter[.]live offers remote-access tools
A Canon-branded printer-support page appears on the myprinter[.]live domain. It shows an error code and a registry-error message, asks the visitor to download a printer driver, and opens a support menu listing several remote-access tools.
What’s different in this version
These traits set this message apart from the usual pattern.
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Uses Canon branding and printer imagery to appear to be an official support page.
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Displays error code 0x00000709 and a registry-error message to make the printer problem seem urgent.
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Prompts the visitor to download a driver from the page.
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The support menu lists Quick Assist, UltraViewer, Zoho Assist, TeamViewer, and Any Viewer.
How this scam works
- 1
The website presents itself as a printer company's support or setup page and may use a brand such as Canon, Brother, or HP.
- 2
It shows a printer error or setup problem and encourages the visitor to download a driver or choose a support option.
- 3
The support menu lists remote-access tools, which could allow an unfamiliar person to view or control the computer.
- 4
A scammer may then pretend to fix the printer while seeking access to files, accounts, passwords, payment information, or additional software.
✓ Do this
- Close the page and use the printer company's official website or the manual that came with the printer.
- If you already installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker how to remove it safely.
- Change important passwords from a different trusted device if someone may have accessed the computer.
✗ Avoid this
- Do not download software from an unexpected printer-support page.
- Do not give an unknown person remote access to your computer.
- Do not share passwords, one-time codes, banking details, or payment information with supposed support staff.