This is a version of Printer Remote Support Scam.

Canon printer support page on myprinter[.]live offers remote-access tools

A Canon-branded printer-support page appears on the myprinter[.]live domain. It shows an error code and a registry-error message, asks the visitor to download a printer driver, and opens a support menu listing several remote-access tools.

Canon printer support page on myprinter[.]live offers remote-access tools | Screenshot

What’s different in this version

These traits set this message apart from the usual pattern.

  1. Uses Canon branding and printer imagery to appear to be an official support page.

  2. Displays error code 0x00000709 and a registry-error message to make the printer problem seem urgent.

  3. Prompts the visitor to download a driver from the page.

  4. The support menu lists Quick Assist, UltraViewer, Zoho Assist, TeamViewer, and Any Viewer.

How this scam works

  1. 1

    The website presents itself as a printer company's support or setup page and may use a brand such as Canon, Brother, or HP.

  2. 2

    It shows a printer error or setup problem and encourages the visitor to download a driver or choose a support option.

  3. 3

    The support menu lists remote-access tools, which could allow an unfamiliar person to view or control the computer.

  4. 4

    A scammer may then pretend to fix the printer while seeking access to files, accounts, passwords, payment information, or additional software.

✓ Do this

  • Close the page and use the printer company's official website or the manual that came with the printer.
  • If you already installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker how to remove it safely.
  • Change important passwords from a different trusted device if someone may have accessed the computer.

✗ Avoid this

  • Do not download software from an unexpected printer-support page.
  • Do not give an unknown person remote access to your computer.
  • Do not share passwords, one-time codes, banking details, or payment information with supposed support staff.