This is a version of Printer Remote Support Scam.
Brother printer driver page at brother.myprinter[.]live
A page using Brother branding appears at brother[.]myprinter[.]live and tells visitors to download free printer drivers. It asks for a printer or scanner model number and uses a Start Setup button, creating a convincing setup flow that can lead to unsafe software or remote support.
What’s different in this version
These traits set this message apart from the usual pattern.
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Uses Brother branding, navigation labels, and printer images.
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Appears at brother[.]myprinter[.]live rather than a known Brother support address.
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Prompts the visitor to download free printer drivers.
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Asks for a printer or scanner model number and offers a Start Setup button.
How this scam works
- 1
The website presents itself as a printer company's support or setup page and may use a brand such as Canon, Brother, or HP.
- 2
It shows a printer error or setup problem and encourages the visitor to download a driver or choose a support option.
- 3
The support menu lists remote-access tools, which could allow an unfamiliar person to view or control the computer.
- 4
A scammer may then pretend to fix the printer while seeking access to files, accounts, passwords, payment information, or additional software.
✓ Do this
- Close the page and use the printer company's official website or the manual that came with the printer.
- If you already installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker how to remove it safely.
- Change important passwords from a different trusted device if someone may have accessed the computer.
✗ Avoid this
- Do not download software from an unexpected printer-support page.
- Do not give an unknown person remote access to your computer.
- Do not share passwords, one-time codes, banking details, or payment information with supposed support staff.