This is a version of Printer Remote Support Scam.

Brother printer driver page at brother.myprinter[.]live

A page using Brother branding appears at brother[.]myprinter[.]live and tells visitors to download free printer drivers. It asks for a printer or scanner model number and uses a Start Setup button, creating a convincing setup flow that can lead to unsafe software or remote support.

Brother printer driver page at brother.myprinter[.]live | Screenshot

What’s different in this version

These traits set this message apart from the usual pattern.

  1. Uses Brother branding, navigation labels, and printer images.

  2. Appears at brother[.]myprinter[.]live rather than a known Brother support address.

  3. Prompts the visitor to download free printer drivers.

  4. Asks for a printer or scanner model number and offers a Start Setup button.

How this scam works

  1. 1

    The website presents itself as a printer company's support or setup page and may use a brand such as Canon, Brother, or HP.

  2. 2

    It shows a printer error or setup problem and encourages the visitor to download a driver or choose a support option.

  3. 3

    The support menu lists remote-access tools, which could allow an unfamiliar person to view or control the computer.

  4. 4

    A scammer may then pretend to fix the printer while seeking access to files, accounts, passwords, payment information, or additional software.

✓ Do this

  • Close the page and use the printer company's official website or the manual that came with the printer.
  • If you already installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker how to remove it safely.
  • Change important passwords from a different trusted device if someone may have accessed the computer.

✗ Avoid this

  • Do not download software from an unexpected printer-support page.
  • Do not give an unknown person remote access to your computer.
  • Do not share passwords, one-time codes, banking details, or payment information with supposed support staff.