Delivery Reward Scam

Scammers pretend to be a delivery company (for example UPS, USPS, FedEx, DHL, Amazon, Royal Mail, Canada Post) and say your package is “out for delivery” or “waiting for delivery.” The link takes you to a look‑alike page that offers a cash or gift “survey reward” and shows a countdown timer to rush you. After a few easy questions, the site asks for personal details and a small payment “to claim the reward” or “cover shipping.” Victims can be charged repeatedly, signed up for unwanted subscriptions, or have their information misused.

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Delivery Reward Scam example

How this scam works

  1. 1

    Step 1: You get an email or text that looks like a delivery notice with a link to ‘track,’ ‘confirm,’ or ‘reschedule’ a package.

  2. 2

    Step 2: The link opens a brand‑themed page offering a cash or gift reward if you take a short survey. A timer may count down to create urgency.

  3. 3

    Step 3: After the survey, the site asks for your name, address, and a credit/debit card to pay a small fee or ‘verify identity.’

  4. 4

    Step 4: Scammers may make unauthorized charges, enroll you in a subscription, or collect your personal details for future scams.

✓ Do this

  • Go directly to the carrier’s website by typing it yourself (for example: ups.com, usps.com, fedex.com, dhl.com, royalmail.com) or use the official app.
  • Use a tracking number you already have from a real order or the retailer’s order history.
  • If you weren’t expecting a package, treat the message as suspicious until you confirm with the sender or retailer.
  • Report suspicious delivery messages to the carrier’s fraud page and delete them.

✗ Avoid this

  • Do not click links, scan QR codes, or call phone numbers in unexpected delivery messages.
  • Do not enter card numbers or personal details to claim a ‘reward’ or pay a surprise ‘fee.’ Real carriers don’t offer cash prizes for deliveries.
  • Do not trust countdown timers, emojis, or pushy language designed to make you act quickly.
  • Do not assume a logo or colors mean the site is real—check the web address carefully.

Need help with a similar message?

Do not reply, pay, or use contact details in an unexpected message. Verify through the official app or website, then report what you saw so the Archive can connect related patterns.

Report a scam See common red flags Check a suspicious email

Quick tip: Verify independently

Don’t call numbers or click links in unexpected messages. Go directly to the company’s official site or app and contact support from there.

See common red flags