investigating Brand: Canon, Brother, and HP
Printer support pages can push remote-access tools
A printer-support site using Canon branding shows a printer error, asks visitors to download a driver, and offers several remote-access tools under a support menu. Related subdomains reported under myprinter[.]live use Brother and Canon branding; the same pattern may also impersonate HP. The pages may be trying to persuade visitors to give an unfamiliar person access to their computer.
Documented in the archive
This alert matches a scam pattern with more examples and warning signs.
Observed domain or link
What to do
- Do not download a driver or remote-access tool from this page.
- Close the page and get printer software from the manufacturer's official website or the printer's manual.
- If you installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker for safe removal guidance.
- If someone accessed the computer, change important passwords from a different trusted device and contact your bank if financial information may have been exposed.
What this alert does not establish
- The supplied screenshots show Canon, Brother, and HP branding. The Canon screenshot shows a support menu listing remote-access tools; the images do not show whether a tool was installed or whether a remote session occurred.
- The Brother screenshot visibly shows brother[.]myprinter[.]live. The HP screenshot shows the same driver-download layout, but its address is not visible in the supplied image.
- Scammers may change the brand, subdomain, wording, or remote-access tool while using the same approach. Verify the current page before sharing a printed copy.
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